Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that all return items or products are subject to a restocking fee of $14.99. This fee will be deducted from your refund amount.
How to start a return
Click Start a Return – Nomo Bark and follow the steps to start a return.
- Enter your email address and order number
- Select your return reaso. If your item is damaged or defective, add a short description and attach a photo or video so our team can assess it
- Choose your preferred resolution
- Submit your request for approval. Once approved, you'll receive a prepaid return label ,print it, attach it to your package, and drop it off at your nearest post office
Please do not send anything back before your return is approved. Items returned without approval cannot be accepted and may not be eligible for a refund.
Standard returns: Return shipping is at the buyer's expense. A $14.99 restocking fee applies.
Damaged or defective items: No return shipping or restocking fee — please see the Satisfaction Guarantee section below for full details.
Cancellations
If you would like to cancel your order, please email us within 12 hours of placing your order at hello@nomobark.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nomobark.com.